Quality

In the centre of attention: our customers

Customer value and customer satisfaction are the top business objectives of NORD and are therefore our constantly sought goal. We therefore place the requirements of our customers in the centre, right from the beginning. In close cooperation with planners and designers, as well as engineers and technicians on the application side, we create the most efficient and cost-effective solution tailor-made to the individual customer. Our development and marketing engineers make each point their own, until the best possible solution has been reached for the customer and until it has been installed and works successfully.

For our customers this means:

• Dependability
• Safety
• Long service life for our products

Quality standards alone are not enough for us

NORD drive components are calculated according to DIN 3990, NIEMANN and AGMA, and the certification according to DIN ISO 9001 documents that we apply our quality management consistently. With regard to the topic „explosion-endangered areas“ we were even ahead of legislation and have equipped our entire product range at an early stage and consistently according to the current ATEX standards. But that’s not enough for us.

NORD quality is unique

NORD drive solutions are of the highest precision and are optimally suited for use in demanding applications. We continually invest in the most modern production systems to ensure the high quality standards that we have set for ourselves. Only high-quality materials and standard parts are used within production – after careful checking of quality, structure and rigidity – and all production stages are subjected to hard quality controls. You can rely on thoroughly checked and practical functionality and operational reliability.

Service without ifs and buts

Our service is not just limited to a 24-hour hotline. Everywhere in the world, NORD has specially trained personnel who guarantee competent advice, the shortest delivery times, a direct, reliable service and a high level of flexibility when dealing with the individual wishes of the customer. We provide the right service for all requirements within the product life cycle: from preventive maintenance, through to replacement parts, repairs and express assembly service right up to fault management, transport logistic and modernization service. We stand by you – even after our drive technology is installed.

Professional information, service and training tools

To facilitate efficient drive planning and implementation, we are not only personally available to you but also provide our service tools online and on CD ROM. Our customers also profit from special training programs is aimed to keep our staff up to date on the current state of technology, because they receive support here during the implementation and programming of the delivered system technology. We also keep you up to date on current information within the branch, as well as on products and systems, with our own NORD GLOBAL magazine.

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